Little Colorado guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal!
When you buy our products through one of our many retail partners (both brick and mortar and e-commerce) we ask that you address your initial contact to them. Many retailers have very specific rules for processing returns or filing defective goods claims or complaints. Others will ask you to contact us directly.
If you find it necessary to return an item purchased directly from us through our website, please contact customer service at firstname.lastname@example.org so we can anticipate the return. This step will ensure that we process your return smoothly and completely. We are not able to accept returns that arrive unannounced.
Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at email@example.com.