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Answers to Frequently Asked Questions

Everything we sell is made in Denver, Colorado.   

Yes, and we are very proud of it. For more information on this subject, please refer to our Made in the USA page. 

For sure! We love for customers to visit our factory. 

We are required by law to offer toddler bed registration. Toddler beds are one of the few products we make that are regulated by the U.S. government. We are required to safety test them every other year and to keep a registration log of all beds that opt to register. 

In our website's catalog, each of our product descriptions note whether the merchandise is fully assembled or requires assembly. 

   

You can download and print a PDF version of assembly instructions for your piece of furniture from our website's catalog. There you will also find explanatory videos for some of our products. 

Please identify which part is missing from your merchandise, then e-mail us at customerservice@littlecolorado.com with this information and with the appropriate shipping address. 

Because we avoid solvent-based paint, except for products described as outdoor furniture, we do not recommend or guarantee our pieces for outdoor use. Even our outdoor designs will weather best is you do not keep them outside for a prolonged period, and we do not advise placing outdoor furniture in the elements at all if it is unfinished or completed in our natural finish. 

MDF is made from post-industrial recycled wood shavings and chips that result from cutting wood into lumber; this process allows wood manufacturers to derive the greatest use from every tree. Wood fibers and scraps are then fused together with a finder, under heat and pressure, to create sheets. Our MDF products are made from CARB Phase 2 (California Air Resources Board)-compliant materials, and we only use Plum Creek brand MDF, the best in the industry and certified for no added formaldehyde. We observe the highest standard of current regulations, requiring that emissions of formaldehyde to be less than 0.05 parts per million (less than 0.000005%).

Our Baltic birch plywood is also CARB Phase 2-compliant and without formaldehyde. It is harvested from sustainable forests. Baltic birch is indigenous to the Baltic Seas area in northern Europe and has traditionally been used to manufacture cabinetry. It has a beautiful, light color with a fine grain. Because it contains multiple layers, compared to other plywood, its strength and flexibility are superior, and it runs less danger of warping than does other plywood.

Our MDF is as close to formaldehyde-free as you can get. We use the best MDF you can buy, Plum Creek brand, which is CARB Phase 2 (California Air Resources Board)-compliant. Technically, CARB Phase 2-compliant means formaldehyde to be less than 0.05 parts per million (less than 0.000005%). There is no formaldehyde added in the manufacturing process, only what would have been naturally occurring in the wood. 

The answer depends on the specific merchandise you have purchased, but we work hard to ensure that assembly is a quick and easy process. Partially constructed products like our Arts & Crafts Table may take only 15 minutes to complete, while larger, more complicated and fully unassembled items like our Classic Wardrobe could take up to an hour. The time needed for furniture assembly will also be impacted by your own level of expertise—and whether a family member or friend can provide assistance. 

These terms and conditions set forth the legally binding terms and conditions for your use of our website. By accessing or using the site in any manner, including, but not limited to, visiting or browsing the site or contributing content or other materials to the site, you agree to be bound by these terms and conditions. 

The weight and dimensions for each product can be found on the individual product pages of our website. 

In the context of toddler furniture, "heirloom-quality" signifies two primary elements. We use solid wood, rather than particle board and a plastic veneer. We also design our toddler and kids' furniture to incorporate elements that reinforce the strength and durability of our products. The quality of our source wood and the stability of our design features ensure that our toddler and kids' furniture will stand up to multi-generational play, from parent, to child, to grandchild.

Yes, it is. And we're proud to make it in the US.
Every product you see on our website is handcrafted in Denver, Colorado, within view of the majestic Rocky Mountains. We call our toddler furniture "handcrafted," because it is built completely by hand. We don't use the term "handmade," because we leverage the precision, efficiency, and cost savings of computer-controlled routers to cut many parts. We believe the hand craftsmanship in our assembly and finishing shows through in the final product and provides tangible difference and value to our customers. 
We are an online store, but we can set an appointment for you to come into our offices and experience the products you are interested in seeing. Let us know at customerservice@littlecolorado.com. Thank you!
We will prepare most orders for shipping in 3-5 business days. Unfinished products may even leave the next day. The shipping time for your order is more difficult to predict, since the timing depends on where you live in relation to Denver. If you give us a call, we can provide an estimate on shipping time. On average in the continental US, you should receive your order in 5-8 business days.

Mod Mom Furniture was born in a Los Angeles garage in 2007, the product of designer-turned-carpenter Kiersten Hathcock, a winner on ABC's Shark Tank. Hathcock's storage pieces have been featured in the New York Times, Dwell Magazine, Elle Decor, the Los Angeles Times, and Better Homes and Gardens, as well as in episodes of the Nate Berkus Show.

 In January 2018, we jointly announced an exclusive North American licensing partnership. Mod Mom's iconic and top-selling Owyn Toy Box will be available on our website by the 22nd of January, for delivery in early February.

The Gracie Toy Box should be ready for preorders in February. Signed and dated limited edition runs will be issued for each toy box style. Customers should be able to order the full line of six different Mod Mom toy boxes by the summer of 2018.
Yes, you can. Mod Mom's iconic and top-selling Owyn Toy Box will be available on our website by the 22nd of January, for delivery in early February. The Gracie Toy box should be ready for preorders in February. Signed and dated limited edition runs will be issued for each toy box style. Customers should be able to order the full line of six different Mod Mom toy boxes by the summer of 2018.
All the products you find on our website are handcrafted by hand--not plastic or laminate. We use three primary wood types: Baltic Birch Plywood, Knotty Pine, and Medium Density Fiberboard (MDF). Each wood type brings its own strengths. MDF produces the best, smoothest surface for painting and personalization. On the other hand, if you love to see the natural grain of wood, Baltic Birch and Knotty Pine are beauties.

We strive to make credit card purchases as safe as possible. We use a fully encrypted SSL payment gateway provided by Shopify, ensuring the latest credit card security features and data protection. We do not store or have future access to any credit card information that you enter into our website at checkout. 

When you purchase from our website, we accept Visa, Mastercard, American Express, and PayPal.

We do not store your credit card information when you purchase our toddler furniture.

All successful transactions will receive a confirmation e-mail. If you have not received a confirmation via e-mail within 24 hours, please try placing your order again. Alternatively, do not hesitate to contact us at customerservice@littlecolorado.com.

Everything we sell is shipped from Denver, Colorado.

For items purchased through our website, you will receive a confirmation e-mail from our customer service department that will provide an estimate of when your order will ship. For most products, we can ship out your furniture within 3-5 business days. There are longer lead times on certain products, such as Montessori furniture & Frank Loyd Wright furniture.

Yes, we do distribute our products to Canada, but we will need to quote you for the shipping. E-mail us at customerservice@littlecolorado.com for more information.

We are not set up to ship internationally, or to Hawaii/Alaska. Apologies!
If you are in the mainland U.S. shipping is free. For all other locations, please reach out to customerservice@littlecolorado.com for a quote.

Yes, we can absolutely offer expedited shipping for our products using UPS or USPS. Please e-mail customerservice@littlecolorado.com for express mail quotes.

Problems with Assembly?

Please do not try to force your item to come together if the hardware is defective or if you are confused about assembly. You risk damaging the wood of your item when overtightening or stressing the pre-drilled holes by improper assembly. Items damaged by the user in assembly will not be covered by Little Colorado. Please give us a call at 303-964-3212 x10 with any concerns you may have and we will try to help as much as possible. If you are confused or unsure about assembly, don't be shy - we're here for you! 

Defects & Returns

Little Colorado guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal.

When you buy our products through one of our many retail partners (both brick and mortar and e-commerce such as Vir Ventures, Endeavour, Ababy, etc.) we ask that you address your initial contact to them. Many retailers have very specific rules for processing returns or filing defective goods claims or complaints. Others will ask you to contact us directly. 

If your item is defective out of the box, please contact customerservice@littlecolorado.com within 15 days after receiving the item to seek a replacement (part). 

We do accept returns for items purchased directly from our website for a full refund minus the cost of shipping. You must submit your request for a return within 30 days from when we ship the item. There may be a %15 restocking fee for some products. Please contact customer service at customerservice@littlecolorado.com to initiate the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are not able to accept returns that arrive unannounced. Please note that if your item is personalized, the sale is final.

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at customerservice@littlecolorado.com.

Lost, Stolen & Damaged shipments

Be sure to leave Route+ Shipping Protection toggled on during checkout. You will address damaged and lost/stolen shipments within the Route app. Route adheres to a strict 24 hour response time to ensure your item is replaced, refunded or found quickly. You must submit your claim at https://claims.route.com/ within 15 days of delivery. You will work directly with the Route customer service team to resolve your claim. Little Colorado is not liable for lost, damaged or stolen items if Route is not opted into at checkout. 

Examine your shipment carefully when it arrives! If there is shipping damage, or your package has been lost or stolen please file a claim with Route at claims.route.com/ for fast resolution.

If products purchased directly from us prove to be defective in normal use within one month of purchase, we will repair or replace the merchandise. Please contact our customer service department at customerservice@littlecolorado.com for more information.

You have 15 days to return your merchandise if you are not satisfied with your product. Please contact customer service at customerservice@littlecolorado.com.

Our handcrafted wooden toddler furniture is widely distributed through quality children’s mail order catalogues, fine juvenile specialty stores, unfinished furniture stores, and major e-commerce sites nationwide.

To inquire about creating a wholesale account, e-mail customerservice@littlecolorado.com. A resale tax license, vendor application & expected volume is required.

Little Colorado, LLC is also happy to give you a quote on custom manufacturing jobs and on exclusively modifying existing stock products for larger volume customers.