Guarantee and Returns
Little Colorado guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal.
When you buy our products through one of our many retail partners (both brick and mortar and e-commerce such as Vir Ventures, Endeavour, Ababy, etc.) we ask that you address your initial contact to them. Many retailers have very specific rules for processing returns or filing defective goods claims or complaints. Others will ask you to contact us directly.
We do accept returns for items purchased directly from our website for a full refund minus the cost of shipping. You must submit your request for a return within 30 days from when we ship the item. There may be a %15 restocking fee for some products. Please contact customer service at firstname.lastname@example.org to initiate the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are not able to accept returns that arrive unannounced.
Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at email@example.com.
Lost, Stolen, Damaged & Defective shipments
Be sure to leave Route+ Shipping Protection toggled on during checkout. You will address damaged, defective and lost/stolen shipments within the Route app. Route adheres to a strict 24 hour response time to ensure your item is replaced, refunded or found quickly. Little Colorado is not liable for lost, damaged or stolen items if Route is not opted into at checkout.