Guarantee and Returns
Problems with Assembly?
Please do not try to force your item to come together if the hardware is defective or if you are confused about assembly. You risk damaging the wood of your item when overtightening or stressing the pre-drilled holes by improper assembly. Items damaged by the user in assembly will not be covered by Little Colorado. Please give us a call at 303-964-3212 x10 with any concerns you may have and we will try to help as much as possible. If you are confused or unsure about assembly, don't be shy - we're here for you!
Defects & Returns
Little Colorado guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal.
When you buy our products through one of our many retail partners (both brick and mortar and e-commerce such as Vir Ventures, Endeavour, Ababy, etc.) we ask that you address your initial contact to them. Many retailers have very specific rules for processing returns or filing defective goods claims or complaints. Others will ask you to contact us directly.
If your item is defective out of the box, please contact email@example.com within 15 days after receiving the item to seek a replacement (part).
We do accept returns for items purchased directly from our website for a full refund minus the cost of shipping. You must submit your request for a return within 30 days from when we ship the item. There may be a %15 restocking fee for some products. Please contact customer service at firstname.lastname@example.org to initiate the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are not able to accept returns that arrive unannounced. Please note that if your item is personalized, the sale is final.
Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at email@example.com.
Lost, Stolen & Damaged shipments
Be sure to leave Route+ Shipping Protection toggled on during checkout. You will address damaged and lost/stolen shipments within the Route app. Route adheres to a strict 24 hour response time to ensure your item is replaced, refunded or found quickly. You must submit your claim at https://claims.route.com/ within 15 days of delivery. You will work directly with the Route customer service team to resolve your claim. Little Colorado is not liable for lost, damaged or stolen items if Route is not opted into at checkout.