Domestic sourcing and manufacturing are crucially important to us. For years we have tried to use only domestic lumber. Unfortunately, what we have discovered is that Baltic Birch plywood (from Eastern Europe) is incredibly unique: it is exceptionally high in quality, combined with a very competitive price. We just have not found a way to replace it.
So we found the next best solution: use it twice!
When you think about it, not many children’s furniture companies can offer a program like this, but for us, Refund & Refresh is fairly easy for two interrelated reasons:
What products qualify? Any Little Colorado product that is made from birch plywood and is ready-to-assemble (not fully assembled) qualifies. Eligible product pages on our website will be clearly marked with the Refund&Refresh logo.
Do I need to register my purchase? No. But you do need to keep a proof-of-purchase so someday when you’re ready for a 30% reimbursement, we can confirm your identity and substantiate that we have not already refunded the order number associated with that particular purchase. We recommend printing out and saving a copy of the order confirmation, along with the order number.
Whenever you are ready to return the product:
1 - Call or email us so we can confirm the original order number and give you a return authorization number.
2 - Pack it up and send it back by UPS or FEDEX (yes, this is at your cost so it will erode your 30%. Sorry!)
3 - When we receive it, we will inspect it and within 30 days refund your PayPal account.
What condition must it be in to get 30%? We expect your furniture to be well worn and loved! We will be fully refinishing each R&R product down to bare wood and putting two new coats of finish on it, so scrapes, scratches and spills are no problem. Missing parts or parts that are damaged beyond repair will reduce your refund, but as long as only one or two parts are missing, we will still offer a refund, at 20-25%.